Staff perceptions of organisational performance measurement implementation in a health charity

Overview

Title: Staff perceptions of organisational performance measurement implementation in a health charity

Publish date: 2022

Journal: Health Services Management Research

Authors: Colbran, R. W., Ramsden, R., Pepin, G., Toumbourou, J. W., & Stagnitti, K.

Summary

This paper examines staff perceptions of implementing a performance measurement framework in a non-acute health charity. Participants supported the framework, identifying six key themes: clarity, adaptability, alignment, transparent communication, capability, and accountability. The study suggests this framework may also be useful for other non-profit industries.

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